Job Description
Launch your tech career with paid training at TechWorks Academy! We're seeking motivated individuals in Philadelphia to join our IT Support team. No prior experience required – we provide comprehensive hands-on training in network administration, cybersecurity basics, and system troubleshooting. Enjoy a supportive environment where you'll learn from industry experts while serving diverse clients. This full-time position includes competitive benefits and clear growth pathways into senior IT roles. Transform your passion for technology into a stable career in Philadelphia's thriving tech sector.
Responsibilities
- Install, configure, and maintain hardware/software systems
- Provide Tier 1 technical support via phone, email, and in-person
- Document incidents and solutions in ticketing systems
- Collaborate with senior technicians on complex issues
- Participate in ongoing skills development sessions
- Conduct routine system audits and updates
- Train end-users on new technologies
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and in teams
- Valid Pennsylvania driver's license preferred
- Passion for learning new technologies
- Background check and drug test required