Job Description
Join our dynamic Minneapolis team as an Entry-Level IT Support Specialist! We're seeking motivated individuals with a passion for technology to provide critical IT support to our clients. This immediate hire position offers hands-on experience in a fast-paced environment, perfect for launching your tech career. No experience required – we provide comprehensive training!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote access
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network setup and security protocols
- Collaborate with senior technicians on complex issues
- Conduct routine system maintenance and updates
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service experience a plus
- CompTIA A+ certification (or willingness to obtain)