Job Description
Join our dynamic Austin-based team as an Entry-Level IT Support Specialist! We're hiring immediately for motivated individuals ready to launch their tech careers. No prior experience required – we provide comprehensive training. Enjoy competitive pay, full benefits, and a collaborative environment where you'll solve technical challenges for diverse clients. This is your opportunity to grow professionally while making an immediate impact.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Troubleshoot hardware/software issues including OS, applications, and peripherals
- Deploy and configure new workstations, laptops, and mobile devices
- Maintain accurate documentation of tickets, procedures, and inventory
- Collaborate with senior technicians to resolve complex escalations
- Assist with network infrastructure monitoring and basic maintenance
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and customer service aptitude
- Ability to learn technical procedures quickly
- Excellent verbal/written communication skills
- Valid driver's license (occasional site visits required)