Job Description
Are you eager to launch a career in the dynamic tech industry? Apex Tech Solutions is seeking a motivated Entry Level IT Support Specialist to join our Washington, DC team. We pride ourselves on providing world-class technical support and offer comprehensive on-the-job training for recent graduates and career changers.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity for rapid career advancement.
- Modern office environment in the heart of DC.
If you are detail-oriented and ready to start your professional journey, we want to hear from you!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues on laptops, printers, and network devices.
- Monitor system performance and ensure network security protocols are followed.
- Maintain accurate records of help desk tickets and resolutions in the CRM system.
- Assist in the deployment and configuration of new workstations and software updates.
- Collaborate with senior IT staff to improve internal processes and documentation.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and networking concepts.
- Strong problem-solving skills and the ability to troubleshoot complex issues calmly.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and complete required certifications.