Job Description
Are you looking to launch your career in the tech industry? Apex Tech Solutions is currently seeking motivated Entry Level IT Support Specialists to join our growing team in Austin, Texas. We pride ourselves on providing top-tier technical support while fostering an environment of learning and growth.
As an Entry Level IT Support Specialist, you will work alongside seasoned professionals to solve complex technical issues, manage hardware, and ensure our clients' digital infrastructure runs smoothly. This is a fantastic opportunity for recent graduates or career changers ready to jumpstart their future in Information Technology. We offer comprehensive training programs to help you succeed from day one.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person troubleshooting.
- Install, configure, and troubleshoot hardware and software systems including Windows and macOS.
- Maintain accurate records of incidents and resolutions in our ticketing system (Jira/ServiceNow).
- Assist in the deployment of new devices, peripherals, and software updates.
- Collaborate with the IT team to improve internal processes and enhance network security.
- Monitor system performance and proactively address potential issues before they affect users.
- Conduct regular system health checks and backup verifications.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred.
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users clearly.
- Excellent written and verbal communication skills.
- Willingness to learn and obtain industry-recognized certifications (we provide training!).
- Must be authorized to work in the United States.
- Ability to work in a fast-paced, team-oriented environment.