Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals to provide exceptional technical support to our growing client base in the Research Triangle area. This hands-on role offers comprehensive training and mentorship to help you develop foundational IT skills while contributing to innovative solutions.
Our team thrives on collaboration and continuous learning. You'll gain exposure to network administration, cybersecurity basics, and client relationship management in a dynamic environment. If you're a tech-savvy problem-solver ready to grow with us, we want to hear from you!
Responsibilities
- Provide technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians on network security protocols
- Assist with onboarding new employees and equipment deployment
- Participate in IT asset management and inventory control
- Contribute to system monitoring and performance optimization
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with network fundamentals and TCP/IP protocols
- Strong troubleshooting and analytical thinking abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional on-site visits