Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to provide critical support to our growing client base in Colorado Springs. This role offers hands-on experience with cutting-edge technology while building foundational skills in network administration, cybersecurity, and system maintenance. Enjoy a collaborative environment with mentorship opportunities and career growth paths. If you're ready to launch your tech career with a forward-thinking company, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Assist with network administration tasks including VPN setup and basic firewall management
- Document IT procedures and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex system deployments and upgrades
- Participate in cybersecurity best practices including patch management and vulnerability scanning
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems and office productivity suites
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work in a physical IT environment