Job Description
Join our dynamic team at TechFlow Solutions as an Entry Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to deliver exceptional IT services across Miami's vibrant business landscape. This role offers rapid career growth in a collaborative environment with comprehensive training programs. Work with cutting-edge systems while supporting Fortune 500 clients and innovative startups. Apply today to launch your tech career in one of America's most exciting cities!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT incidents, resolutions, and asset inventory using ServiceNow
- Assist with network security protocols and data protection initiatives
- Collaborate with senior engineers on complex system implementations
- Conduct user training sessions for new software deployments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking principles
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (willing to train)
- Ability to lift 25 lbs for equipment maintenance
- Valid Florida driver's license for occasional client site visits