Job Description
Join TechSolutions Inc. as an Entry Level IT Support Specialist and launch your career in Chicago's thriving tech scene! We're seeking motivated individuals to provide exceptional technical support to our diverse client base. This full-time role offers comprehensive training, mentorship from industry experts, and a clear path for growth. Enjoy competitive benefits, flexible scheduling, and the opportunity to work with cutting-edge technologies in a collaborative environment. If you're passionate about problem-solving and eager to build a foundation in IT, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users via phone, email, and remote support
- Install, configure, and maintain computer systems, networks, and peripherals
- Create and maintain user accounts, permissions, and security protocols
- Document technical issues, solutions, and asset inventory in ticketing systems
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Provide basic cybersecurity awareness training to employees
- Assist with onboarding new team members and equipment setup
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong troubleshooting skills with ability to logically diagnose technical problems
- Excellent written and verbal communication abilities
- Customer service mindset with patience and professionalism
- Ability to prioritize tasks and manage multiple support tickets
- Proficiency with Microsoft Office Suite and ticketing systems (e.g., Jira, ServiceNow)
- Valid driver's license for occasional equipment transport