Job Description
Join our dynamic team as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to deliver exceptional technical support to our clients. This immediate hire opportunity offers comprehensive training, career growth paths, and a collaborative work environment in the heart of Minneapolis. If you're ready to launch your tech career, apply today!
Responsibilities
- Provide technical assistance and troubleshooting for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document support tickets and maintain accurate records in IT service management systems
- Collaborate with senior technicians to resolve complex technical problems
- Assist with cybersecurity best practices and system updates
- Deliver user training on new technologies and processes
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS) and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred but not required