Job Description
Join TechSolutions Inc. as an Entry Level IT Support Specialist and launch your career in North Carolina's thriving tech hub! We're seeking motivated graduates to provide exceptional technical support to our growing client base. Enjoy competitive benefits, mentorship from industry experts, and opportunities for growth within our dynamic organization.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide remote and on-site technical support for 50+ employees
- Manage ticketing systems and document troubleshooting processes
- Assist with network setup, security protocols, and data backups
- Collaborate with senior IT staff on infrastructure projects
- Train staff on new software implementations and best practices
Qualifications
- Associate/Bachelor's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (or willingness to obtain)