Job Description
Launch your career in San Francisco's thriving tech scene! TechNova Solutions seeks passionate entry-level professionals to join our dynamic IT support team. This full-time role offers immediate start opportunities with comprehensive training and growth pathways. Join us tomorrow and build your future in one of America's most innovative cities!
Responsibilities
- Provide technical assistance to employees via phone, email, and in-person support
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate service records
- Collaborate with cross-functional teams to resolve technical issues
- Participate in proactive system monitoring and maintenance
- Train users on new technologies and best practices
- Contribute to IT security awareness initiatives
Qualifications
- High school diploma or equivalent; Bachelor's degree preferred
- Basic understanding of operating systems (Windows, macOS)
- Strong problem-solving and communication skills
- Ability to work in fast-paced, deadline-driven environments
- Customer service mindset with patience and empathy
- Valid work authorization in the United States
- Willingness to obtain relevant certifications within first year