Job Description
Are you looking to kickstart your career in Information Technology? TechHorizon Solutions is currently seeking a dedicated Entry Level IT Support Specialist to join our growing team in Virginia Beach, VA.
We are an innovative company that values talent and offers a supportive environment for learning. If you have a passion for technology and a drive to help others, we want to hear from you.
What We Offer:
- Competitive salary starting at $45k.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Professional development and certification reimbursement.
Job Responsibilities:
- Provide exceptional Tier 1 technical support to employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Perform routine system maintenance, updates, and security patching.
- Assist in the deployment of new workstations and peripherals.
- Maintain accurate records of technical issues and resolutions in the help desk database.
- Collaborate with senior IT staff to implement new technologies and improve workflow efficiency.
Qualifications:
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Familiarity with Microsoft Office Suite and basic computer operations.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication skills.
- Ability to work both independently and as part of a team.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+).
Responsibilities
- Provide exceptional Tier 1 technical support to employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Perform routine system maintenance, updates, and security patching.
- Assist in the deployment of new workstations and peripherals.
- Maintain accurate records of technical issues and resolutions in the help desk database.
- Collaborate with senior IT staff to implement new technologies and improve workflow efficiency.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Familiarity with Microsoft Office Suite and basic computer operations.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication skills.
- Ability to work both independently and as part of a team.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+).