Job Description
Launch your tech career with our paid training program! TechGrowth Solutions is seeking motivated Entry Level IT Support Specialists in Cleveland, OH. No prior experience required – we provide comprehensive paid training to transform your passion for technology into a professional career. Join our collaborative team and gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy competitive benefits, career advancement opportunities, and a supportive environment designed for newcomers to the tech industry. Hiring now for full-time positions with immediate start dates!
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate service records
- Assist with network monitoring and security protocols
- Collaborate with senior IT staff on infrastructure projects
- Participate in ongoing training programs to develop technical skills
- Support office technology setup and maintenance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset and teamwork orientation
- Willingness to obtain CompTIA A+ certification during training
- Valid driver's license and reliable transportation
- Pass background check and drug screening