Job Description
Join TechFlow Solutions Inc. as an Entry Level IT Support Specialist and launch your career in technology! We're urgently seeking motivated individuals passionate about providing exceptional technical support to our clients. This is your opportunity to work with cutting-edge systems while receiving hands-on training from industry experts. Enjoy a collaborative environment in the heart of Long Beach, with competitive benefits and growth opportunities. Apply today and become part of our innovative team!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document all support tickets and maintain accurate records
- Collaborate with senior technicians to resolve complex issues
- Assist with network administration tasks including user account management
- Conduct regular system maintenance and updates
- Train end-users on new technologies and best practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service-oriented mindset with patience
- Ability to work independently and in team settings
- Valid driver's license (for occasional on-site visits)
- CompTIA A+ certification preferred (not required)