Job Description
We are seeking a motivated Entry Level IT Support Specialist to join our growing team in Austin, Texas. If you are passionate about technology and eager to launch a career in IT, this is the perfect opportunity for you. We provide comprehensive training and mentorship to help you grow into a skilled IT professional.
Why Join Us?
At TechNova, we value innovation and continuous learning. As an entry-level employee, you will work alongside experienced engineers and gain hands-on experience with modern infrastructure.
What You Will Do:
Support our internal users by diagnosing and resolving hardware and software issues. You will play a crucial role in maintaining our IT environment and ensuring business continuity.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Manage and update IT asset inventory and documentation.
- Respond to help desk tickets in a timely and professional manner.
- Collaborate with the IT team to implement new software updates and security patches.
- Monitor system performance and report any potential issues to senior staff.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Basic understanding of operating systems (Windows, macOS, or Linux).
- Familiarity with networking concepts and hardware components.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Ability to work independently as well as part of a collaborative team.