Job Description
Join TechSolutions Inc., a leading IT innovator in Research Triangle Park, and kickstart your career in technology! We're seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. As a cornerstone of our operations team, you'll gain hands-on experience with cutting-edge systems while supporting Fortune 500 clients. Our comprehensive training program ensures rapid skill development in cloud technologies, cybersecurity, and infrastructure management. Enjoy a collaborative environment with mentorship from senior engineers and opportunities for career advancement.
Why TechSolutions? We offer competitive benefits including health insurance, 401(k) matching, and flexible work schedules. Our Raleigh headquarters features state-of-the-art labs and regular hackathons to foster innovation. Perfect for recent graduates or career changers with foundational tech knowledge!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems including Windows OS and productivity software
- Diagnose network connectivity problems using tools like ping, traceroute, and Wireshark
- Document service requests, resolutions, and asset inventory in ITSM systems
- Collaborate with cybersecurity team on basic threat detection and incident response
- Assist with system upgrades, patch management, and backup verification
- Train end-users on new technologies and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or Network+ certification preferred (or willingness to obtain within 6 months)
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Valid driver's license for occasional on-site client visits