Job Description
Launch your IT career with TechSolutions Inc., Fresno's premier technology innovator! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and provide exceptional technical assistance to clients across the Central Valley. This role offers hands-on experience with cutting-edge infrastructure while receiving mentorship from industry veterans. Enjoy competitive benefits, flexible work arrangements, and growth opportunities in one of California's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support for 150+ users via phone, email, and remote tools
- Manage Active Directory accounts and Group Policy objects
- Deploy and configure workstations/laptops using imaging software
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on network security initiatives
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency with Windows 10/11 and Office 365
- Basic understanding of TCP/IP networking concepts
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Strong troubleshooting methodology and customer service skills
- Valid California driver's license for occasional site visits