Job Description
Launch Your Career in Technology with Tucson Tech Innovators
We are looking for a driven Entry Level IT Support Specialist to join our fast-paced team. As a leader in the Tucson tech scene, we are dedicated to building a diverse workforce and providing the mentorship needed for new talent to thrive. You will be the first point of contact for our employees, ensuring our internal systems run smoothly and efficiently.
Our culture values innovation, continuous learning, and collaboration. You won’t just be answering tickets; you’ll be learning how to architect solutions and manage enterprise-level infrastructure under the guidance of senior engineers.
Responsibilities
- Tier 1 Help Desk Support: Provide exceptional technical support to employees via phone and email, resolving hardware and software issues efficiently.
- Device Lifecycle Management: Assist in the provisioning, imaging, and configuration of new laptops, desktops, and mobile devices.
- Network Troubleshooting: Diagnose and resolve connectivity issues, Wi-Fi problems, and basic network configuration challenges.
- Software Deployment: Help manage the installation and updates of essential business applications and security protocols.
- Asset Management: Maintain accurate inventory records of all IT assets and perform regular audits.
- Documentation: Log all support tickets and create detailed documentation for standard operating procedures.
Qualifications
- Education: High School Diploma or GED required; Associate degree in IT, Computer Science, or a related technical field is highly preferred.
- Technical Proficiency: Basic understanding of Windows 10/11, Microsoft Office 365, and general computer hardware components.
- Communication: Outstanding interpersonal skills with the ability to translate complex technical jargon into plain English.
- Problem Solving: A logical approach to troubleshooting and a proactive attitude toward identifying potential system issues.
- Reliability: Ability to work full-time hours with a willingness to learn and adapt in a dynamic environment.