Job Description
Join InnovateTech Solutions and kickstart your IT career in Detroit's thriving tech ecosystem! We're seeking passionate entry-level professionals to join our dynamic IT team. You'll gain hands-on experience with cutting-edge technologies while supporting our organization's digital transformation. Enjoy a collaborative environment with mentorship from senior engineers, competitive benefits, and opportunities for rapid career growth. Perfect for recent graduates or career changers with foundational technical knowledge.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve system outages
- Assist with cybersecurity protocols and data protection initiatives
- Participate in system upgrades and migration projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties