Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your tech career in Jacksonville's thriving innovation hub! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for rapid career advancement in a dynamic environment. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical processes and maintain accurate service desk records
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct system updates and security patches across organizational devices
- Assist with network infrastructure monitoring and basic diagnostics
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to train)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and collaborate in team environments
- Valid Florida driver's license for occasional on-site visits