Job Description
We are seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Austin, TX. At NexusTech Solutions, we pride ourselves on delivering top-tier technology services to a diverse client base. This is an excellent opportunity for recent graduates or career changers to launch a career in the tech industry with a company that invests in its people.
In this role, you will be the first point of contact for internal and external technical support, ensuring our systems run smoothly and efficiently. You will work alongside experienced engineers, gaining hands-on experience with enterprise-level infrastructure.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (Zendesk/Jira).
- Troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals.
- Perform basic network configuration and troubleshooting.
- Assist in the deployment, imaging, and maintenance of end-user devices.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with senior IT staff to implement security patches and software updates.
- Conduct on-site training for employees regarding new software tools and security protocols.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic operating systems (Windows/macOS).
- Strong desire to learn and grow within the IT field.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- CompTIA A+ Certification is a plus but not required.