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Information Technology 🏢 Full Time ⭐️ Verified

Entry-Level IT Support Specialist

TechNova Solutions
San Jose
Estimated Salary
USD 65.000 – USD 85.000
Live Update
17 Juli 2026
Deadline
17 Jul 2027

Job Description

Join TechNova Solutions and kickstart your IT career in the heart of Silicon Valley! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in San Jose. As a cornerstone of our tech ecosystem, you'll gain hands-on experience with cutting-edge systems while working alongside industry experts. We offer comprehensive training programs, career advancement opportunities, and a collaborative culture that celebrates innovation. If you're ready to transform your technical knowledge into real-world impact, this is your launchpad.

Responsibilities

  • Provide Tier 1 technical support for hardware, software, and network systems
  • Diagnose and resolve user issues via ticketing system and remote assistance
  • Deploy and configure workstations, laptops, and peripheral devices
  • Document IT procedures, solutions, and asset inventory
  • Collaborate with senior engineers on infrastructure projects
  • Monitor system health and perform preventative maintenance
  • Assist with cybersecurity protocols and access management
  • Train employees on new technologies and best practices

Qualifications

  • Associate's degree in IT, Computer Science, or related field (or equivalent experience)
  • Basic proficiency with Windows/macOS operating systems
  • Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
  • Strong problem-solving and diagnostic abilities
  • Excellent written and verbal communication skills
  • Customer service mindset with patience and empathy
  • Eagerness to learn new technologies and methodologies
  • CompTIA A+ certification preferred (not required)

Required Skills

IT Support Troubleshooting Hardware Networking Windows macOS Customer Service Technical Documentation

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