Job Description
Join TechNova Solutions and kickstart your IT career in the heart of Silicon Valley! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in San Jose. As a cornerstone of our tech ecosystem, you'll gain hands-on experience with cutting-edge systems while working alongside industry experts. We offer comprehensive training programs, career advancement opportunities, and a collaborative culture that celebrates innovation. If you're ready to transform your technical knowledge into real-world impact, this is your launchpad.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Deploy and configure workstations, laptops, and peripheral devices
- Document IT procedures, solutions, and asset inventory
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and perform preventative maintenance
- Assist with cybersecurity protocols and access management
- Train employees on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic proficiency with Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and diagnostic abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Eagerness to learn new technologies and methodologies
- CompTIA A+ certification preferred (not required)