Job Description
We are seeking ambitious, tech-savvy individuals to join our team as an Entry Level IT Support Specialist in San Antonio, TX. At TechCorp Solutions, we are dedicated to building a diverse workforce and providing the tools necessary for you to thrive in the technology sector. If you are eager to learn, have a passion for problem-solving, and are ready to launch your IT career, this is the perfect opportunity for you.
What You Will Do:
As a key member of our IT team, you will play a vital role in maintaining our digital infrastructure and supporting our employees. We provide comprehensive on-the-job training to ensure you are equipped with the latest industry skills.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment, configuration, and maintenance of desktop environments and peripherals.
- Respond to help desk tickets and user inquiries via phone, email, and in-person support.
- Log and track all IT support incidents in the ticketing system (e.g., Jira, ServiceNow).
- Collaborate with senior engineers to diagnose and resolve complex technical problems.
- Maintain inventory of IT equipment and ensure proper asset tagging.
Qualifications
- High school diploma or GED required; Bachelor’s degree in Computer Science, Information Technology, or related field is a plus.
- Basic understanding of operating systems (Windows, macOS) and networking concepts.
- Strong analytical thinking and the ability to troubleshoot common technical issues.
- Excellent written and verbal communication skills with a customer-first attitude.
- Willingness to obtain relevant certifications (e.g., CompTIA A+, Network+) with company sponsorship.
- Ability to work both independently and as part of a collaborative team.