Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking passionate Entry-Level IT Support Specialists to maintain our digital infrastructure while growing into future tech leaders. Enjoy comprehensive training, mentorship from industry experts, and a collaborative culture that values innovation and professional development. This role offers direct exposure to enterprise systems, cybersecurity practices, and client-facing technical solutions.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and document resolution procedures
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and system monitoring
- Train employees on digital tools and best practices
- Collaborate with senior IT on infrastructure projects
- Support cloud services (Microsoft Azure, Office 365)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking, and hardware
- Customer service orientation with strong communication skills
- CompTIA A+ or similar certification preferred
- Proficiency in troubleshooting diagnostic tools
- Ability to learn new technologies quickly
- Valid driver's license for occasional on-site visits