Job Description
Join TechCorp Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts to provide critical IT infrastructure support to our growing Indianapolis team. This role offers hands-on experience with enterprise systems, network troubleshooting, and client-facing technical solutions. Enjoy comprehensive training, mentorship from senior engineers, and a clear career progression path in our collaborative environment. Perfect for recent graduates or career changers with foundational technical knowledge.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system and resolve user inquiries within SLAs
- Deploy and configure workstations, peripherals, and cloud applications
- Document IT processes, procedures, and knowledge base articles
- Assist with cybersecurity best practices and endpoint management
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health and perform preventive maintenance tasks
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service mindset with strong communication skills
- Problem-solving aptitude and ability to learn new technologies quickly
- Familiarity with IT service management frameworks (ITIL a plus)
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation for occasional site visits