Job Description
Launch your IT career with TechSolutions NC, Charlotte's premier tech innovator! We're seeking passionate entry-level professionals to join our dynamic IT support team. Enjoy comprehensive training, mentorship from industry experts, and opportunities to grow into specialized roles like cybersecurity or cloud infrastructure. Our modern downtown office features collaborative workspaces, cutting-edge technology, and a culture that celebrates innovation and work-life balance.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Manage user accounts, permissions, and access controls across company systems
- Document technical issues, resolutions, and inventory in IT service management tools
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Conduct regular system audits and security vulnerability assessments
- Train employees on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid driver's license for occasional off-site support