Job Description
Join our dynamic IT team at TechHorizon Solutions and kickstart your career in technology! We're seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical assistance to our clients in Fort Worth. This role offers hands-on experience with cutting-edge systems while providing vital infrastructure support. If you're ready to grow in a collaborative environment with mentorship opportunities, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate ticketing records
- Collaborate with senior engineers on system upgrades and security protocols
- Assist with cloud service management (Azure/O365)
- Conduct user training on new technology implementations
- Monitor system health and proactively resolve performance bottlenecks
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow)
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation