Job Description
Join TechFlow Solutions' dynamic IT team and launch your career in Austin's thriving tech hub! We're seeking motivated entry-level professionals to provide essential technical support to our growing client base. This role offers hands-on experience with cutting-edge infrastructure while working alongside seasoned mentors in a collaborative environment.
Our Austin headquarters features modern workspaces, flexible schedules, and comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. Perfect for recent graduates or career changers eager to build foundational IT skills.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Manage helpdesk tickets via Jira and ServiceNow platforms
- Deploy and configure Windows 10/11 workstations and mobile devices
- Assist with cybersecurity protocols including VPN setup and access management
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system health and escalate critical issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Active Directory
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software issues systematically
- Proficiency with Microsoft Office 365 suite
- Valid driver's license and reliable transportation