Job Description
Join InnovateTech Solutions and launch your career in Portland's thriving tech scene! We're seeking passionate entry-level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge technologies while working alongside industry mentors in a collaborative, growth-oriented environment. Our comprehensive training program ensures you'll develop critical skills in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy competitive benefits, flexible work arrangements, and the chance to make tangible impact on our clients' digital transformation journey.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and mobile devices
- Manage user accounts, permissions, and access controls across cloud platforms
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on network security initiatives
- Participate in system upgrades and maintenance windows
- Create user training materials for new software deployments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Familiarity with helpdesk software (ServiceNow, Zendesk, or Jira)
- CompTIA A+ certification preferred (or willingness to obtain)
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Valid Oregon driver's license for occasional on-site visits
- Passion for continuous learning and technology trends