Job Description
Launch your tech career with TechNova Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic Oakland team. As a cornerstone of our operations, you'll provide essential technical assistance to colleagues while gaining hands-on experience in a fast-paced environment. If you're passionate about technology and eager to grow, this is your opportunity to build foundational skills with industry leaders.
Responsibilities
- Diagnose and resolve hardware/software issues across company devices
- Provide first-level technical support via ticketing system and in-person requests
- Assist with network connectivity setup and troubleshooting
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior IT staff on system upgrades and deployments
- Conduct routine equipment maintenance and security audits
- Train employees on new software and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ certification or equivalent experience preferred
- Ability to lift 15 lbs for equipment maintenance tasks
- Valid California driver's license for occasional site visits