Job Description
Launch your tech career with InnovateTech Solutions! We're seeking passionate entry-level IT Support Specialists to join our dynamic Las Vegas team. As a cornerstone of our operations, you'll provide critical technical assistance while gaining hands-on experience in enterprise environments. Our award-winning training program ensures rapid skill development, with opportunities for specialization in cybersecurity, cloud systems, or network administration. Join a culture that celebrates innovation and invests in your professional growth through certifications and mentorship.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for 500+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and enterprise applications
- Manage IT service tickets using ServiceNow platform with SLA adherence
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Document solutions in knowledge base and contribute to process improvement initiatives
- Assist with network infrastructure monitoring and basic security protocols
- Participate in cross-functional projects for system upgrades and migrations
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 0-2 years of technical support or helpdesk experience
- CompTIA A+ certification or equivalent knowledge required
- Proficiency in Windows OS and basic networking concepts
- Strong customer service skills with ability to communicate technical concepts clearly
- Experience with ticketing systems (ServiceNow, Zendesk) preferred
- Ability to lift 30 lbs for equipment maintenance tasks
- Must pass background check and pre-employment skills assessment