Job Description
Launch your tech career in Fort Worth's booming innovation hub! TechSolutions Inc. seeks motivated Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience with enterprise systems while working alongside industry mentors in a collaborative, growth-focused environment. This role offers structured training programs, clear advancement paths, and the opportunity to build foundational skills in network administration, cybersecurity, and cloud technologies. Perfect for recent graduates or career changers ready to make their mark in the tech industry.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting using diagnostic tools
- Document IT incidents and resolutions in service management systems
- Collaborate with senior engineers on complex system deployments
- Conduct cybersecurity awareness training for new employees
- Participate in IT asset inventory management and maintenance
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software issues systematically
- Valid Texas driver's license for occasional client site visits