Job Description
Join TechSolutions Florida's dynamic team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to kickstart their careers in Miami's thriving tech scene. As a cornerstone of our operations, you'll provide critical technical support while learning cutting-edge infrastructure solutions. Our collaborative environment offers mentorship from industry veterans and clear pathways for career growth. If you're eager to transform your theoretical knowledge into practical expertise while contributing to innovative projects, this is your launchpad.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and create troubleshooting knowledge base articles
- Assist with network monitoring, security updates, and system backups
- Collaborate with senior IT staff on infrastructure projects and deployments
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Valid Florida driver's license for occasional off-site support