Job Description
Launch your tech career with comprehensive paid training at NexusTech Solutions! We're seeking motivated individuals to join our award-winning IT Support team. No prior experience required – we provide everything you need to succeed through our industry-leading 12-week training program. Learn cutting-edge networking, cybersecurity, and cloud technologies while earning a competitive salary.
Our Austin-based headquarters offers modern facilities, mentorship from senior engineers, and clear career progression paths. Enjoy benefits including health insurance, paid time off, and tuition reimbursement for advanced certifications.
Responsibilities
- Complete intensive hands-on training in IT infrastructure, system administration, and security protocols
- Provide technical support to clients via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues following company best practices
- Document all troubleshooting procedures and knowledge base contributions
- Collaborate with senior technicians on complex system deployments
- Participate in ongoing skills development workshops and certification prep
- Support internal IT operations during training phase
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Basic computer literacy and willingness to learn technical concepts
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Reliable transportation to Austin headquarters
- Passion for technology and continuous learning