Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals in Philadelphia with comprehensive paid training to launch you into the tech industry. No prior experience required – we provide all the tools and mentorship you need to succeed. Enjoy competitive benefits, flexible work arrangements, and a clear growth path within our rapidly expanding company.
Responsibilities
- Provide technical support to employees via phone, email, and in-person troubleshooting
- Install, configure, and maintain hardware and software systems
- Document technical issues and resolutions in our service management platform
- Collaborate with senior technicians to resolve complex IT problems
- Assist with network security protocols and data protection measures
- Participate in ongoing training to develop advanced technical skills
- Support office equipment setup and maintenance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Basic understanding of computer systems and networks
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning