Job Description
Are you ready to kickstart your career in the tech industry? Apex Digital Systems is currently seeking enthusiastic and motivated Entry Level IT Support Specialists to join our growing team in Austin, Texas. We believe in training the best, which is why we offer comprehensive on-the-job training for all new hires—no prior experience necessary!
As a pivotal part of our support team, you will play a crucial role in maintaining our clients' digital infrastructure. If you have a knack for problem-solving and a desire to learn, we want to hear from you. This is an incredible opportunity for recent graduates or anyone looking to break into the tech sector.
Responsibilities
- Provide exceptional technical support to internal employees and clients via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues in a timely and efficient manner.
- Assist in the setup, installation, and configuration of computer systems and peripherals.
- Maintain accurate and up-to-date records of technical issues and resolutions in the ticketing system.
- Collaborate with senior technicians to develop and implement scalable IT solutions.
Qualifications
- High school diploma or GED required (Bachelor’s degree in Computer Science or related field is a plus).
- Basic understanding of computer hardware, operating systems, and network connectivity.
- Strong interpersonal and communication skills with the ability to explain complex concepts to non-technical users.
- Willingness to learn new technologies and adapt to a fast-paced environment.
- Must be legally authorized to work in the United States.