Job Description
Are you ready to launch your career in the fast-paced world of technology? Apex Digital Solutions is a leading innovator in the IT sector, and we are looking for Entry Level IT Support Specialists to join our Raleigh, NC team. We do not require prior experience—just drive, curiosity, and a willingness to learn.
As a member of our team, you will receive world-class mentorship and hands-on training to master the latest tools in the industry. This is a full-time opportunity to grow into a senior technical role while making a real impact on our clients' digital infrastructure.
What We Offer:
- Competitive salary and comprehensive benefits package.
- On-site training and certification reimbursement programs.
- Career advancement opportunities within a growing company.
- A collaborative and inclusive work culture.
Responsibilities
- Provide excellent first-level technical support to employees via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware, software, and network issues efficiently.
- Assist with the installation, configuration, and maintenance of company hardware and peripherals.
- Document all technical issues and resolutions in our CRM system.
- Collaborate with the IT team to implement new software updates and security patches.
- Conduct regular system checks to ensure optimal performance across the organization.
Qualifications
- High school diploma or GED required (Associate's or Bachelor's degree in IT is a plus).
- Strong desire to learn and master new technologies.
- Basic computer literacy is required.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical users.
- Must be reliable, punctual, and able to work full-time hours.