Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking passionate entry-level IT professionals to provide essential technical support to our growing client base in Jacksonville. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while contributing to our mission of delivering innovative IT solutions. Enjoy a collaborative work environment, mentorship from senior engineers, and clear career progression paths. If you're eager to learn and grow in the tech industry, this is your perfect launchpad!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/Linux workstations and network devices
- Manage user accounts, permissions, and access controls across organizational systems
- Document technical procedures, incident reports, and knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Monitor system performance and implement preventive maintenance protocols
- Assist in cybersecurity best practices implementation and user training
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows and Linux operating systems
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid Florida driver's license for occasional on-site visits
- Ability to lift up to 25 lbs for equipment handling