Job Description
Join Tech Innovators Inc. as an Entry-Level IT Support Specialist and launch your career in Chicago's thriving tech scene! We're seeking passionate tech enthusiasts to deliver exceptional support to our dynamic team. Enjoy comprehensive training, mentorship from industry veterans, and opportunities for growth in a collaborative environment. What you'll gain: Hands-on experience with enterprise systems, cloud technologies, and cybersecurity fundamentals. Perks: Competitive salary, health benefits, flexible work arrangements, and professional development stipends.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and permissions via Active Directory
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve complex IT incidents
- Assist with cybersecurity awareness training and policy implementation
- Participate in IT infrastructure projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills with customer service orientation
- Ability to learn new technologies quickly and adapt to changing priorities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation for occasional on-site visits
- Excellent written and verbal communication skills