Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring passionate tech enthusiasts to join our dynamic team in Baltimore. This role offers hands-on experience with cutting-edge systems while supporting our clients' digital transformation. Enjoy a collaborative environment with mentorship opportunities and rapid career growth. Immediate start available!
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues via phone, email, and remote access
- Deploy and configure workstations, servers, and network infrastructure
- Document IT processes, incidents, and resolutions in service management systems
- Assist with cybersecurity protocols including vulnerability assessments
- Collaborate with senior engineers on system upgrades and migrations
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Hands-on experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills with customer service orientation
- CompTIA A+ or Network+ certification preferred
- Ability to thrive in fast-paced environments with competing priorities