Job Description
Join our dynamic IT team in Fresno and kickstart your tech career! We're seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This immediate opening offers hands-on experience in network administration, hardware troubleshooting, and cybersecurity fundamentals in a collaborative environment. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for professional growth in California's Central Valley tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Manage Active Directory accounts and group policies
- Document technical procedures and create knowledge base articles
- Assist with network infrastructure monitoring and maintenance
- Provide remote and on-site technical support to end-users
- Participate in cybersecurity awareness initiatives
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/Linux operating systems
- Familiarity with network protocols (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for hardware maintenance
- Valid California driver's license for client site visits
- Quick learner with problem-solving aptitude