Job Description
Join TechSolutions Inc.'s dynamic IT team as an Entry Level IT Support Specialist! We're seeking motivated tech enthusiasts ready to launch their careers in Austin's thriving tech hub. This immediate-hire role offers hands-on experience with cutting-edge infrastructure while providing critical support to our growing enterprise. Enjoy collaborative workspaces, mentorship from senior engineers, and opportunities for rapid growth in a company that invests in talent.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote assistance
- Deploy and configure desktop/laptop systems across 150+ endpoints
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Assist with security protocols and access management
- Support cloud infrastructure (Azure/O365) administration
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Customer service orientation with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software issues systematically
- Valid Texas driver's license for occasional site visits
- Passion for technology and continuous learning