Job Description
Join our dynamic IT team and launch your career in technology! TechFlow Solutions is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our Dallas-based clients. This immediate opening offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment. You'll be part of a forward-thinking company dedicated to innovation and employee development.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist in cybersecurity protocols and data protection measures
- Collaborate with senior engineers on infrastructure projects
- Train end-users on technology best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Strong problem-solving skills and customer service orientation
- Ability to troubleshoot hardware/software issues independently
- CompTIA A+ certification preferred (or equivalent experience)
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation