Job Description
Launch your IT career in Austin's thriving tech scene! TechFlow Solutions is seeking passionate entry-level IT professionals to join our dynamic support team. As an IT Support Specialist, you'll be the backbone of our client operations, delivering exceptional technical assistance and innovative solutions. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment designed for growth. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers to resolve complex system problems
- Support cybersecurity protocols and data protection initiatives
- Manage user accounts and access permissions across platforms
- Conduct system audits and recommend performance improvements
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred
- Strong understanding of Windows OS and Active Directory
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and diagnostic skills
- Customer service mindset with clear communication abilities
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation