Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist and kickstart your career in the heart of Oakland's thriving tech scene! We're seeking passionate tech enthusiasts ready to transform their theoretical knowledge into practical solutions. At TechSolutions Inc., you'll gain hands-on experience supporting cutting-edge infrastructure while working alongside industry experts in a collaborative, growth-oriented environment. This role offers comprehensive training, mentorship, and a clear path to advancement within our innovative organization.
Responsibilities
- Provide frontline technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Assist in system monitoring and security protocols implementation
- Train end-users on new technologies and best practices
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, Jira Service Desk)
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Excellent written and verbal communication skills
- Ability to work independently and in team environments