Job Description
Launch your tech career with InnovateTech Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Phoenix, AZ. As a foundational member of our IT department, you'll gain hands-on experience while supporting our cutting-edge digital infrastructure. We provide comprehensive training, mentorship, and a collaborative environment for growth. Join us to build technical expertise while serving as the first point of contact for our internal teams' technology needs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and access permissions in Active Directory
- Document IT processes and maintain ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Conduct regular system updates and security patches
- Assist with onboarding/offboarding of employee technology assets
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic abilities
- Excellent customer service and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment handling