Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing talent and providing hands-on experience in a fast-paced environment. You'll work alongside industry experts to deliver exceptional technical support to our clients while building foundational skills in networking, cybersecurity, and system administration. Enjoy competitive benefits, mentorship opportunities, and a clear path for career growth. If you're passionate about technology and eager to learn, this is your chance to launch a successful IT career in Cleveland's thriving tech scene!
Responsibilities
- Provide technical support to resolve hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and maintain support tickets
- Collaborate with senior engineers on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and security protocols
- Assist in deploying and updating software across the organization
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service experience preferred
- CompTIA A+ or similar certification a plus