Job Description
Join TechCorp Solutions as an Entry-Level IT Support Specialist and launch your career in Albuquerque's thriving tech scene! We're seeking passionate individuals to provide exceptional technical support to our growing client base. This role offers hands-on experience with cutting-edge technology while working alongside industry experts who are dedicated to your professional growth. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment where your contributions make a real impact.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support via phone, email, and chat
- Document technical procedures and create user documentation
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with excellent communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software problems independently
- Valid driver's license for occasional client site visits