Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist in Colorado Springs! We're urgently hiring passionate tech enthusiasts to provide exceptional customer service and technical support. This is your gateway to a thriving IT career with competitive benefits, mentorship programs, and rapid growth opportunities. Don't miss this chance to launch your professional journey in one of Colorado's fastest-growing tech hubs!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior technicians on complex troubleshooting
- Train users on system best practices and security protocols
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work in fast-paced, deadline-driven environments
- CompTIA A+ certification preferred